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Andrea Jacques

The Human Factor

At a recent conference on disability management I heard a true story that got me thinking about managers’ fear of dealing with the human element

Andrea Jacques

Sales Diva

My mother is a sales diva. Whether it is selling homes, furniture, vitamins, makeup or water filters she brings a wholehearted (almost evangelical) passion to

8 Ways to Manage Difficult Employees

Employees come with different quarks – some good, some bad. An exceptional manager knows how to optimize the efficiency of even their most difficult employees.

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