The Human Factor
At a recent conference on disability management I heard a true story that got me thinking about managers’ fear of dealing with the human element
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True Marketing Starts with Employees, Ends with the Product
While delivering a series of leadership workshops across Canada, I was surprised by the response some well-known companies’ values, purpose and vision statements elicited …
Sales Diva
My mother is a sales diva. Whether it is selling homes, furniture, vitamins, makeup or water filters she brings a wholehearted (almost evangelical) passion to
8 Ways to Manage Difficult Employees
Employees come with different quarks – some good, some bad. An exceptional manager knows how to optimize the efficiency of even their most difficult employees.