Legendary
Service

Legendary
Service

Legendary service must stem from the heart's desire for more meaning, not the head's desire for more money.

Great service is at the heart of every great company. It attracts more customers, keeps them loyal for longer and, ultimately, leads to more profit. Growing  extraordinary service in your business and sustaining the ability of each and every employee to consistently wow your customers depends upon embedding a culture of passion, commitment and creativity deeply into the hearts and minds of your people. This is where we come in.

With more than two decades of experience helping individuals and organizations build passion-centered, purpose-driven cultures, Kyosei’s team understands what it takes to shift from where you are to where you want to be — and keep you there. Our training, coaching and consulting services transfer this knowledge to you and your team and support you on the journey to creating a workplace that becomes the stuff of legends.

Service feeds the soul of your business, not just its bottom line

Consider the following statistics:

  • 66% of customers switch providers due to poor customer service (Accenture 2013 Global Consumer Pulse Survey).
  • Customers who rate you 5 instead of a 4.8 (on a scale from 1 to 5) are six times more likely to buy from you again (TeleFaction Research).
  • It costs 6-7 times more to acquire a new client than to retain an existing one (Bain & Company).

Simply satisfying your customers is not enough. With the bar on customer expectations set so high, giving your team the skills, resources and inspiration they need to consistently delight customers is a business imperative.

The impact of less-than-legendary customer service:

68% of customers leave due to service problems, not price or product.

—US Chamber of Commerce

Who’s frustrated by bad service?

Percentage of customers who are frustrated with the level of services they experience.

Accenture

Upcoming conference or event?  Kyosei can speak on:

  • Legendary Service
  • Creativity & Innovation
  • Values-Aligned Cultures
  • The High-Performance Workplace
  • Inspiring Passion at Work