Excellent Customer Service Is the Benchmark of a Legendary Company

As crucial as it is, legendary customer service is difficult to achieve and, more importantly, to sustain. Why?  Legendary customer service is the by-product of a strong culture, a driving sense of purpose, enlightened leadership, cohesive teams, and a passionate workforce that is inspired (and enabled) to apply their creativity and initiative to meet the needs of your clients on an ongoing basis. Consistently providing legendary service is hard precisely because it requires not one, but all of these foundations be firmly in place in your organization before it can take up permanent residence.

Customer service training alone is not be enough. Cultivating service excellence often requires an overhaul of and organization’s culture, systems, leadership and even its fundamental business model. The Kyosei team has the expertise to help you identify whether your company needs a major or minor overhaul on the road to being legendary, and to provide you with the resources and support you need to persevere along the journey.

A whopping 51 percent of U.S. consumers switched service providers in the past year due to poor customer service experiences, up five percent from 2012. (Accenture)

Even more disturbing, only 4% of customers complain; 96% simply go away angry. (Ruby Newell-Legner)