Business Foundations
- High Performance Business, Brand and Culture Foundations (12-24 hours)
- Refining Your Business Concept (12hours)
- Determining Your Product Mix (12 hours)
- Pricing Strategies (12 hours)
- Building a Strong Revenue Model (12 hours)
- Personal Foundations for a Thriving Business (12 hours)
Strategic Planning & Systems Thinking
- Result of Note Systems Thinking (12-24 hours)
- Analyzing Business Strengths & Weaknesses (12 hours)
- Identifying Business Growth Goals & Priorities (12-24 hours)
- Identifying Strategies & Resources to Achieve Goals (12-24 hours)
Project & Time Management
- Clarifying Priorities for Productivity (12 hours)
- Planning & Organizing Your Work ( 12 hours)
- Implementing an Online Project & Task Management System (12 hours)
Marketing
- Online Marketing Fundamentals (12-24 hours)
- Content Marketing Fundamentals (12-24 hours)
- Analyzing Your Competition (12 hours)
- Identifying Your Target Markets (12 hours)
- The 5 Ps – People, Place Promotion, Product, Price (12 hours)
- Strategic Positioning (12 hours)
- Developing Your Marketing Plan (12-24 hours)
- Developing and Implementing Marketing Campaigns (12-24 hours)
- Powerful Presentations (12-24 hours)
- Choosing a CRM (Customer Relationship Management) System (12 hours)
- Measuring Marketing Results (12-24 hours)
- Search Engine Optimization (12 hours)
Customer Service
- Delivering on Your Promise (building systems to ensure satisfaction) (12 hours)
- Creating Customer Delight (12 hours)
Human Resources
- Assessing Hiring Needs (12 hours)
- Job Analysis and Writing Job Descriptions (12 hours)
- Recruiting basics (advertising jobs, using social media in recruitment, screening applicants, reference and background checks, employment contracts, making offers) (12 hours)
- Preparing for and Conducting Interviews (12-24 hours)
- Compensation Design (12-24 hours)
- Onboarding Your New Employees (12-24 hours)
- Legal Issues Overview of Employment Standards, Common Law and WorkSafe (12 hours)
People Management
- Coaching for High Performance (12-24 hours)
- Goal Setting (individual and joint goals) (6 hours)
- Leveraging Strengths (12 hours)
- Situational Leadership (12 hours)
- Effective Communication Basics (6-12 hours)
- Giving and Receiving Feedback (6-12 hours)
- Performance Appraisals Design and Delivery (12-24 hours)
- Dealing With Conflict (12 hours)
- Managing Poor Performance (12 hours)