Business Foundations

  • High Performance Business, Brand and Culture Foundations (12-24 hours)
  • Refining Your Business Concept (12hours)
  • Determining Your Product Mix (12 hours)
  • Pricing Strategies (12 hours)
  • Building a Strong Revenue Model (12 hours)
  • Personal Foundations for a Thriving Business (12 hours)

Strategic Planning & Systems Thinking

  • Result of Note Systems Thinking (12-24 hours)
  • Analyzing Business Strengths & Weaknesses (12 hours)
  • Identifying Business Growth Goals & Priorities (12-24 hours)
  • Identifying Strategies & Resources to Achieve Goals (12-24 hours)

Project & Time Management

  • Clarifying Priorities for Productivity (12 hours)
  • Planning & Organizing Your Work ( 12 hours)
  • Implementing an Online Project & Task Management System (12 hours)

Marketing

  • Online Marketing Fundamentals (12-24 hours)
  • Content Marketing Fundamentals (12-24 hours)
  • Analyzing Your Competition (12 hours)
  • Identifying Your Target Markets (12 hours)
  • The 5 Ps – People, Place Promotion, Product, Price (12 hours)
  • Strategic Positioning (12 hours)
  • Developing Your Marketing Plan (12-24 hours)
  • Developing  and Implementing Marketing Campaigns (12-24 hours)
  • Powerful Presentations (12-24 hours)
  • Choosing a CRM (Customer Relationship Management) System (12 hours)
  • Measuring Marketing Results (12-24 hours)
  • Search Engine Optimization (12 hours)

Customer Service

  • Delivering on Your Promise (building systems to ensure satisfaction) (12 hours)
  • Creating Customer Delight (12 hours)

Human Resources

  • Assessing Hiring Needs (12 hours)
  • Job Analysis and Writing Job Descriptions (12 hours)
  • Recruiting basics (advertising jobs, using social media in recruitment, screening applicants, reference and background checks, employment contracts, making offers) (12 hours)
  • Preparing for and Conducting Interviews (12-24 hours)
  • Compensation Design (12-24 hours)
  • Onboarding Your New Employees (12-24 hours)
  • Legal Issues Overview of Employment Standards, Common Law and WorkSafe (12 hours)

People Management

  • Coaching for High Performance (12-24 hours)
  • Goal Setting (individual and joint goals) (6 hours)
  • Leveraging Strengths (12 hours)
  • Situational Leadership (12 hours)
  • Effective Communication Basics (6-12 hours)
  • Giving and Receiving Feedback (6-12 hours)
  • Performance Appraisals Design and Delivery (12-24 hours)
  • Dealing With Conflict (12 hours)
  • Managing Poor Performance (12 hours)