Advanced Team Facilitation

Facilitation skills are an essential element of a manager’s role. They are required to conduct meetings, facilitate teamwork, address conflict and plan and manage the execution of projects to achieve the organization’s business objectives. Great facilitators are continuously developing their strengths in communication, strategic thinking, conflict resolution, mediation, concensus building, systems thinking and project planning and management. Because of the complexity of skill and knowledge required, talented facilitators understand that, no matter how much experience they might have as facilitators, there is always an opportunity to get better. This program is designed to help managers who already have experience in facilitating teams to to take their skills to the next level. This program fine-tunes participants’ understanding of the three phases of effective team facilitation (Preparation, Facilitation and Project Planning and Management), provides assignments to apply their learning in real time in their organization, and leverages the collective expertise of the group to share best practices and improve the depth and breadth of facilitation skills for all participants.

Instructional Objectives:

This training program provides participants with the opportunity to strengthen their confidence and competence in their role as a facilitator of teams, projects and work groups in their organization. The following topics will be covered:

  • The three phases of effective faciliation

  • Best practices for preparing for team/group facilitation events

  • Techniques for clarifying objectives

  • Understanding and dealing with multi-stakeholder teams

  • Different agendas for different types of groups

  • Assigning preparation to participants to achieve optimal results

  • Setting standards for preparation, participation, communication and accountability

  • Different types of conflict and how to manage them

  • Common facilitator pitfalls and how to avoid them

  • Setting ground rules

  • Gatekeeping techniques

  • Decision-making techniques

  • Time management techniques

  • The Strategic Questionning Framework

  • The Appreciative Inquiry Model

  • Moving from ideas to action: Effective project planning principles

  • The five phases of project planning

  • Online project management tools

  • Common issues of accountability and how to address them

Measurable Learning Outcomes:

By the end of the training participants will:

  • Have an in-depth understanding of the three phases of effective facilitation;

  • Have identified their key opportunities for improving their facilitation skills, created a plan to do so, and begun to implement this plan in their work as the training progresses;

  • Have implemented an online project management system to facilitate accountability and follow through on projects with the teams and work groups they are facilitating; and

  • Have created an action plan for continuing to improve their facilitation skills, project management strength and overall outcomes after the training is complete.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 52 Hours

Format: Group Training