Facilitation skills are an essential element of a manager’s role. They are required to conduct meetings, facilitate teamwork, address conflict and plan and manage the execution of projects to achieve the organization’s business objectives. Great facilitators are continuously developing their strengths in communication, strategic thinking, conflict resolution, mediation, concensus building, systems thinking and project planning and management. Because of the complexity of skill and knowledge required, talented facilitators understand that, no matter how much experience they might have as facilitators, there is always an opportunity to get better. This program is designed to help managers who already have experience in facilitating teams to to take their skills to the next level. This program fine-tunes participants’ understanding of the three phases of effective team facilitation (Preparation, Facilitation and Project Planning and Management), provides assignments to apply their learning in real time in their organization, and leverages the collective expertise of the group to share best practices and improve the depth and breadth of facilitation skills for all participants.

Instructional Objectives:

This training program provides participants with the opportunity to strengthen their confidence and competence in their role as a facilitator of teams, projects and work groups in their organization. The following topics will be covered:

  • The three phases of effective faciliation

  • Best practices for preparing for team/group facilitation events

  • Techniques for clarifying objectives

  • Understanding and dealing with multi-stakeholder teams

  • Different agendas for different types of groups

  • Assigning preparation to participants to achieve optimal results

  • Setting standards for preparation, participation, communication and accountability

  • Different types of conflict and how to manage them

  • Common facilitator pitfalls and how to avoid them

  • Setting ground rules

  • Gatekeeping techniques

  • Decision-making techniques

  • Time management techniques

  • The Strategic Questionning Framework

  • The Appreciative Inquiry Model

  • Moving from ideas to action: Effective project planning principles

  • The five phases of project planning

  • Online project management tools

  • Common issues of accountability and how to address them

Measurable Learning Outcomes:

By the end of the training participants will:

  • Have an in-depth understanding of the three phases of effective facilitation;

  • Have identified their key opportunities for improving their facilitation skills, created a plan to do so, and begun to implement this plan in their work as the training progresses;

  • Have implemented an online project management system to facilitate accountability and follow through on projects with the teams and work groups they are facilitating; and

  • Have created an action plan for continuing to improve their facilitation skills, project management strength and overall outcomes after the training is complete.

This program builds competencies in the following areas:

Duration: 52 Hours

Format: Group Training