Managing the Multi-generational Workforce

Never before has the workplace been shared by so many generations, each bringing different perspectives and experiences. How do you get them to work together as a team toward’s your company’s vision and goals? This informative course will provide participants with a solid understanding of what it takes to effectively manage and maximize the performance of members from all of the generations in their workplace.

Instructional Objectives:

The following topics will be covered:

• Definition of the different generations at work;
• Values, priorities and motivators of the different generations in the workplace;
• Top strategies to effectively attract, engage and retain Generation Y employees;
• Common keys to engaging and retaining employees of all ages.

Measurable Learning Outcomes:

By the end of the training session participants will:

• Have a better understanding of which different generations are prevalent in their workplace;
• Be able to spot and address cross generation conflict more effectively;
• Have a number of strategies for managing and motivating employees of each generation more effectively.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

• Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
• Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
• Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
• (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)