With more than 25 years of leadership and employee development training experience under our belts, we pride ourselves on our ability to craft learning and development programs that get the results you want in your team and your business. The following list of training topics provides an overview of typical topics and formats. Please fill out our Training Needs Assessment and one of our experienced trainers will be happy to meet with you to discuss your training needs in more detail, clarify the learning objectives you have for your team, and provide recommendations on which of our programs will achieve your desired results.

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  • Communication Foundations

    This training provides managers, entrepreneurs and individual employees with an understanding of the foundations of effective communication upon which all more advanced communication skills such as giving and receiving feedback, conflict resolution, coaching, negotiation and presentations are built.

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  • High-Performance Feedback

    This course provides leaders, managers, and business owners with the skills and knowledge they need to enhance team member performance and productivity by providing more effective feedback and recognition.

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  • Creating Customer Delight

    Research shows that customer satisfaction is no longer enough – unless your team is consistently delighting your customers, they will be vulnerable to being seduced away by your competition. Based on best practices from companies that lead the way in service excellence, this training provides all the tools and knowledge your team needs to delight customers in big and small ways.

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  • Resolving Conflict in the Workplace

    You can’t avoid conflict in the workplace, but how you deal with it determines whether you create a team that is high performing or highly dysfunctional. This half or full day training program teaches managers, entrepreneurs, or individual employees how to effectively address conflict in the workplace.

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  • Meetings that Matter

    Managers use meetings as a way to keep their team informed, problem solve, and plan but few use them as effectively as they could. How do we know? Wasting time in useless meetings is one of the top reasons employees give for not being as productive as they would like to be at work. This training provides participants with an understanding of how to run meetings that enhance, rather than detract from, employee performance and productivity.

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  • Powerful Presentations

    This training session provides participants with a solid understanding of how to create and deliver highly effective presentations guaranteed to achieve their business objectives.

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  • Team Lead Foundations: Managing Your Peers

    As businesses grow, it is natural to move high performing employees into a team leadership role. Unfortunately, this move can prove problematic. Employees who are good at doing their own job, don’t always have the skills they need to help manage the performance of others. The additional level of responsibility can distract them from maintaining previously high performance in their original role. Resentment can build from peers who aren’t open to being managed by someone whom they see as being at the same level as they are. In short, moving an employee to a team leadership or mentoring role can turn into a minefield of problems! This program provides newly minted team leaders with the skills they need to confidently manage their peers in a way that fosters creativity, collaboration and camaraderie rather than resistance and resentment.

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  • People and Performance Management (Foundations, Foundations Plus, Intensive)

    This Management Training program is designed to provide established entrepreneurs with an overview of best practices in people and performance management from a variety of industries. It offers both the depth and breadth of knowledge small business owners need to “level up” their own abilities to manage their team and to grow the capacity of their employees both individually and collectively.

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  • Advanced Communication Tools for Leaders

    Good communication skills are the foundation of success in every role, no matter what your business may be. Wherever there are business challenges there are communication challenges that, if not at the root of the issue, are at least getting in the way of finding solutions. This training provides managers, entrepreneurs and individual employees with an understanding of both basic and advanced tools for improving their ability to communicate with and get results from their teams. Upon completion, participants will be able to communicate more effectively with colleagues and customers and have a strong communication foundation upon which to address challenges and achieve better results for their organization.

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