Visionary leaders know that growing profits requires ongoing investments in growing their people. Our leading-edge employee and leadership training programs develop the life and work skills your people need to realize their full potential. Whether you need to:
- Build basic communication, time management, or problem solving skills in front-line staff;
- Develop more advanced strategic thinking, performance coaching, innovation, or systems design competencies in your leaders; or
- Foster greater synergy in your teams
…We’re here to help.
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Working with Andrea from Kyosei Consulting has always been a real pleasure. Not only can she thoroughly establish her client-needs, she also comes up with creative ideas that works extremely well. Her passion, enthusiasm, holistic approach and excellent facilitation skills have strongly come through in her delivery of sessions.
Francine Bolduc - Vancity
With more than 25 years of leadership and employee development training experience under our belts, we pride ourselves on our ability to craft learning and development programs that get the results you want in your team and your business. The following list of training topics provides an overview of typical topics and formats. Please fill out our Training Needs Assessment and one of our experienced trainers will be happy to meet with you to discuss your training needs in more detail, clarify the learning objectives you have for your team, and provide recommendations on which of our programs will achieve your desired results.
Business, Brand & Culture Foundations
Great companies are founded on passion. While leaders and business owners often possess this passion in abundance, it can be a challenge to translate their passions into a strong brand and culture that will stand the test of time as they grow.
Learn more...Clarifying Priorities for Productivity
One of the biggest barriers to productivity is a lack of clarity on priorities. Without this clarity, people are prone to distraction, procrastination, and falling prey to the “squeaky wheel” system of prioritization. This module provides participants with the necessary skills and knowledge to set effective priorities and avoid the distractions that keep them from staying focused on these priorities in their day-to-day work.
Learn more...Planning & Organizing Your Work
With clarity on priorities, the next major barrier to productivity is a lack of planning and organization. This module provides participants with the necessary skills and knowledge to effectively plan and organize projects, tasks, and space to optimize productivity.
Learn more...Leading Engagement in Your Team
This highly interactive training provides leaders and managers with a solid understanding of what employee engagement is, why it matters for both immediate and long-term business success and profitability, and how to positively impact engagement in their team.
Learn more...Taking Charge of Your Engagement at Work
Employees at any level of the organization will learn how to take charge of their own engagement and, more importantly, why it matters for both themselves and the business.
Learn more...Foundations of High-Performance Leadership & Management
This course provides leaders, managers and entrepreneurs with an understanding of the two key roles of leader and manager and the competencies they need to perform more effectively in each role. It is great for anyone who wants clarity on what their priorities should be as leaders and managers, or wants more tools to help them fit their management responsibilities in with their non-management workload.
Learn more...Employee Performance Management Foundations
This introduction to performance management develops participants’ management skills by providing them with an understanding of the different approaches to performance management and when to use each one.
Learn more...Communication Foundations
This training provides managers, entrepreneurs and individual employees with an understanding of the foundations of effective communication upon which all more advanced communication skills such as giving and receiving feedback, conflict resolution, coaching, negotiation and presentations are built.
Learn more...High-Performance Feedback
This course provides leaders, managers, and business owners with the skills and knowledge they need to enhance team member performance and productivity by providing more effective feedback and recognition.
Learn more...High-Performance Teamwork Foundations
This course provides participants with the skills, knowledge and motivation to improve team effectiveness, thus increasing customer service and business profitability. It serves as a foundation for our other programs that enhance teamwork as it provides participants with a clear understanding of what teamwork is, the importance of teamwork for a thriving business, and the manager’s role in enhancing teamwork.
Learn more...Purpose-Driven Brand & Culture Foundations (for Leaders)
When it comes to building a purpose-driven business that thrives long term, you need to do more than just tell a great story, you need to live one. This training provides the skills and knowledge businesses need to build a brand and culture that stands out in the market, making it easier to attract and keep the customers and employees you need to make more money and have more impact.
Learn more...Result of Note™ Systems Thinking
Customer Service, Employee Engagement, Leadership & Management, Productivity, Strategic Planning, TeamworkThe Result of Note (TM) training session provides leaders, managers, business owners and employees at any level with the knowledge of why and how to implement systems that will stand the test of time, empowering them to participate in improving personal productivity and business performance. The end result? Less stress, more productivity, higher levels of quality and service, and a healthier bottom line.
Learn more...Time & Energy Management Foundations for Business Productivity
This training session equips leaders, entrepreneurs and employees at all levels with the key skills and knowledge they will need to manage their time and energy more effectively, improve their productivity, and achieve better results at work. It covers all of the content from both the Clarifying Priorities for Productivity and the Planning & Organizing Your Work half-day programs.
Learn more...Clarifying Priorities for Productivity
This training program provides leaders, entrepreneurs and employees at all levels with the necessary skills and knowledge to set effective priorities and avoid the distractions that keep them from staying focused on these priorities in their day-to-day work.
Learn more...Planning & Organizing Your Work
This training provides leaders, managers, entrepreneurs and employees at any level with the necessary skills and knowledge to effectively plan and organize projects, tasks, and space to optimize productivity.
Learn more...Online Marketing Fundamentals
This training session provides small business owners, and entrepreneurs (or any employees who are tasked with designing and implementing an online marketing strategy for their company) with a comprehensive online marketing road map for navigating the confusing mase of online marketing options that are presented to them on a daily basis.
Learn more...Content Marketing Fundamentals
Content marketing is an essential skill for growing revenues and maintaining customer engagement in today’s marketplace. This program provides business owners, entrepreneurs, or employees tasked with implementing a content marketing strategy for their company with the skills, knowledge and tools they need to design a strategy that will maximize results and minimize the amount of time invested.
Learn more...Creating Customer Delight
Communication, Customer Service, Employee Engagement, Leadership & Management, Productivity, TeamworkResearch shows that customer satisfaction is no longer enough – unless your team is consistently delighting your customers, they will be vulnerable to being seduced away by your competition. Based on best practices from companies that lead the way in service excellence, this training provides all the tools and knowledge your team needs to delight customers in big and small ways.
Learn more...Strategic Coaching for Performance & Engagement
Change, Coaching, Communication, Culture, Customer Service, Employee Engagement, Leadership & Management, Performance Management, Productivity, Teamwork, Work Life BalanceCoaching is proven to improve productivity, enhance innovation, reduce turnover, increase employee engagement and grow bottom line profits. This introductory training provides leaders, managers and entrepreneurs with the skills and knowledge they need to coach their team members to peak performance.
Learn more...Peer Performance Coaching
Culture, Customer Service, Employee Engagement, Leadership & Management, Performance Management, Productivity, TeamworkManagers and leaders are often hard-pressed to find as much time to coach employees as they would like. Fortunately, the benefits of coaching on business performance and profits can also be achieved by empowering your team with the skills to coach each other. This training provides your team with the skills to coach each other to greater performance and fulfillment at work.
Learn more...Creating a High Trust Workplace
Whether your team is large or small, workplaces that have high trust foster high performance and productivity. This training helps teams understand how to increase both trust and performance in their workplace.
Learn more...Career Development Coaching Foundations
This training program has a positive impact on employee engagement, performance and retention by teaching managers a simple career development coaching framework they can use to empower employees to grow their careers within the company in ways that enhance both their performance and fulfillment at work.
Learn more...Resolving Conflict in the Workplace
You can’t avoid conflict in the workplace, but how you deal with it determines whether you create a team that is high performing or highly dysfunctional. This half or full day training program teaches managers, entrepreneurs, or individual employees how to effectively address conflict in the workplace.
Learn more...Strategic Planning Tools and Techniques
This training program provides business owners and managers with a simple, effective framework for plannning that is guaranteed to quickly get and keep them and their team focused on the activities they need to improve business results.
Learn more...Meetings that Matter
Managers use meetings as a way to keep their team informed, problem solve, and plan but few use them as effectively as they could. How do we know? Wasting time in useless meetings is one of the top reasons employees give for not being as productive as they would like to be at work. This training provides participants with an understanding of how to run meetings that enhance, rather than detract from, employee performance and productivity.
Learn more...Powerful Presentations
This training session provides participants with a solid understanding of how to create and deliver highly effective presentations guaranteed to achieve their business objectives.
Learn more...Designing Workshops that Work
This training program helps entrepreneurs and small business owners understand how they can use workshops to grow their business and walks them through the process of turning their expertise into one or more workshop formats.
Learn more...Personal Foundations for Customer Delight
This training session helps participants to tap into the most essential element of sustaining high levels of customer service — their own intrinsic motivation. Participants will learn a variety of techniques to make great service a natural part of their own fulfillment at work.
Learn more...Systematizing Satisfaction
Every business owner knows that systems are critical to business success, but when it comes to consistently satisfying customers, it is sometimes difficult to pinpoint exactly where things are going wrong. This training session provides participants with a framework for understanding customer satisfaction, identifying the barriers that are derailing it, and building systems to support high levels of customer satisfaction over the long term.
Learn more...Foundations for Effective Hiring
A great foundation for any manager or employee who wants to increase their ability to hire the right people, this training session provides participants with an overview of everything they need to know to find good candidates, avoid common hiring pitfalls and get new employees started off on the right foot.
Learn more...Interview Question Design
Designing effective competency-based interview questions can be very challenging for managers who are new to this style of interviewing. Without additional training, they might be tempted to resort to using old methods that they are more comfortable with. This module provides participants with more in-depth training on how to effectively design and use competency-based behaviour description interview techniques.
Learn more...Interview Like a Pro
Nowhere is the saying “luck favors the prepared” more true than in the interview process. This course provides participants with the skills and knowledge they need to design and conduct effective interviews that will dramatically increase the effectiveness of their hiring efforts.
Learn more...Compensation Strategy Essentials
Having a clear strategy for compensating your employees is a critical piece in attracting and retaining great employees. This training covers the essential foundations for developing an effective pay strategy.
Learn more...HR in the Age of Social Media
Social media has provided employers with a variety of new tools — and some unique challenges — for attracting and retaining staff. This training helps small and mid-size business owners understand how to more effectively use social media in their hiring and retention strategies.
Learn more...Respect in the Workplace
This training session covers everything you need to know to be compliant with your legal obligations to address and prevent bullying and harassment in your workplace.
Learn more...Managing the Multi-generational Workforce
If your workplace comprises multiple generations and they don’t always get along, this training session can help. Learn how to help your team work together effectively to achieve common goals, no matter what their age.
Learn more...Defining Roles & Responsibilities
Many employers create job descriptions to hire new employees and then never refer to them again. Since business needs and employee abilities are constantly changing, this can lead to confusion, inefficiency and conflict. This training provides managers and entrepreneurs with the skills they need to clearly define the roles and responsibilities of their team members on a regular basis to support the achievement of business results with greater speed and ease.
Learn more...Foundations of Effective Delegation
One of the most common frustrations of leaders, managers and entrepreneurs is how to effectively delegate tasks to their employees. This training provides participants with a system for effectively delegating work that ensures it will meet the leader’s expectations and timelines.
Learn more...Purpose-Driven Business, Brand & Culture Foundations (for Teams)
Great companies are founded on passion. While leaders often possess this passion in abundance, it can be a challenge to translate their passions into a well-defined brand and culture for their employees. This training program provides employees with an understanding of the core elements that define a business’s brand and culture, how these elements will enhance their performance and fulfillment at work, and the kinds of systems that need to be put in place to consistently deliver on their company’s unique brand promise.
Learn more...Marketing Foundations Training
Through a combination of assignments and one-on-one training, this course provides the participant with the training they need to design and implement a marketing plan to grow the revenues of their business. It provides a road map for understanding all of the foundations of good marketing and the applied assignments required to apply this knowledge to their company.
Learn more...Leading to Thrive
Career Development, Culture, Employee Engagement, Leadership & Management, Performance Management, Productivity, Talent ManagementThis unique training program provides leaders and managers at all levels with an in-depth understanding of how to sustainably grow performance, energy and engagement in themselves and their team over time. This individual training is structured to occur over several months with application exercises in between each session. This allows participants to immediately apply what they are learning in the workplace to improve performance and business results.
Learn more...Digital Marketing for Entrepreneurs
Content marketing is essential for growing revenues and maintaining customer engagement. It is no longer enough to just pump out content. To develop a digital marketing strategy that will be effective in achieving business goals, the content must be high quality, target the right customers, and fit within the overall marketing strategy. Participants in this course will receive a comprehensive digital marketing road map for navigating online marketing options that will help them to maximize the return on the time and money they invest in this critical business building area.
Learn more...Team Lead Foundations: Managing Your Peers
As businesses grow, it is natural to move high performing employees into a team leadership role. Unfortunately, this move can prove problematic. Employees who are good at doing their own job, don’t always have the skills they need to help manage the performance of others. The additional level of responsibility can distract them from maintaining previously high performance in their original role. Resentment can build from peers who aren’t open to being managed by someone whom they see as being at the same level as they are. In short, moving an employee to a team leadership or mentoring role can turn into a minefield of problems! This program provides newly minted team leaders with the skills they need to confidently manage their peers in a way that fosters creativity, collaboration and camaraderie rather than resistance and resentment.
Learn more...Strategic Planning and Systems Thinking for Teams
Most leaders and business owners see strategic planning and systems improvement as their sole role and responsibility. While this is typically the case, it doesn’t have to be that way. In fact, this belief that strategic thinking and planning, systems optimization and problem solving are the responsibility of management alone is one of the biggest blocks to innovation, customer service excellence and business growth. This 4-day training program is designed to introduce employees at all levels to the fundamentals for business literacy so that they are better able to contribute to optimizing business systems, strategy and profitability as they go about their day-to-day role.
Learn more...People and Performance Management (Foundations, Foundations Plus, Intensive)
This Management Training program is designed to provide established entrepreneurs with an overview of best practices in people and performance management from a variety of industries. It offers both the depth and breadth of knowledge small business owners need to “level up” their own abilities to manage their team and to grow the capacity of their employees both individually and collectively.
Learn more...Advanced Team Facilitation
This program is designed to help managers who already have experience in facilitating teams to to take their skills to the next level. This program fine-tunes participants’ understanding of the three phases of effective team facilitation (Preparation, Facilitation and Project Planning and Management), provides assignments to apply their learning in real time in their organization, and leverages the collective expertise of the group to share best practices and improve the depth and breadth of facilitation skills for all participants.
Learn more...Strategic Planning and Systems Thinking Foundations for Entrepreneurs
Most entrepreneurs and small business owners say they should spend more time planning, but never seem to fit it in. They claim that other pressing needs of running their business get in the way, but the reality is that they don’t make time to plan because they aren’t sure how to go about creating plans that will make a difference. This individual entrepreneur training program introduces entrepreneurs to the business literacy and strategic planning they need to build strong business foundations and optimize business systems, strategy and profitability on an ongoing basis as their business grows.
Learn more...Systems Design and Documentation Intensive
This Management Training program is designed to provide established entrepreneurs with a deep dive into the best practices in systems design and documentation from a variety of industries. It offers the depth and breadth of knowledge small business owners need to “level up” their systems and improve the consistency with which employee can duplicate desired processes and results. Owners who have limited documentation of the operational systems in their business will be walked through the process of creating a more robust and complete set of operations manuals (or other tools) for their team.
Learn more...Asana Project Management Software Training
In this training program, participants will gain the skills and knowledge needed to use Asana: a web and mobile software application designed to help teams organize and track their projects and work.
Learn more...Cloud/SaaS Solution & Technology Training
New and old companies alike are now realizing dramatic ROI, improved efficiencies, better understanding of their KPIs and more control by adopting cloud-based and SaaS solutions and mindsets. The challenge however, is in identifying what part of a legacy solution needs to evolve, and how to transition and re-ignite an innovation culture that embraces the best of the old and new alike. In this training program, participants will gain the technical skills and knowledge for selecting, comparing testing, piloting, customizing and scaling cloud-based and SaaS solutions to augment, extend or replace existing capabilities of an organization.
Learn more...Zoho CRM Training
With the advent of cloud-based, on-demand solutions, CRMs are now much more powerful and cost effective and afford unparalleled opportunities for tighter integration with other key business systems. In this training program, participants will learn basic and intermediate skills for using, implementing and customizing Zoho CRM and the Zoho Business Ecosystem in their organization.
Learn more...Result of Note™ Systems Thinking Train-the-Trainer
Customer Service, Employee Engagement, Leadership & Management, Productivity, Strategic Planning, TeamworkThe Result of Note (TM) training session provides leaders, managers, business owners and employees at any level with the knowledge of why and how to implement systems that will stand the test of time, empowering them to participate in improving personal productivity and business performance. The end result? Less stress, more productivity, higher levels of quality and service, and a healthier bottom line.
Learn more...Advanced Communication Tools for Leaders
Good communication skills are the foundation of success in every role, no matter what your business may be. Wherever there are business challenges there are communication challenges that, if not at the root of the issue, are at least getting in the way of finding solutions. This training provides managers, entrepreneurs and individual employees with an understanding of both basic and advanced tools for improving their ability to communicate with and get results from their teams. Upon completion, participants will be able to communicate more effectively with colleagues and customers and have a strong communication foundation upon which to address challenges and achieve better results for their organization.
Learn more...Effective WordPress for Businesses
As of 2019, WordPress has grown to be used by 34% of all websites. While most still use WordPress as a general web maintenance platform, savvy users understand that WordPress can be effectively used for a variety of timely business use cases. Using WordPress and select WordPress plugins this course will demonstrate and teach key business and web skills to attendees with an eye to future business innovation opportunities.
Learn more...Advanced Governance Training for Senior Leaders
Most senior leaders have some level of experience working with boards. Despite experiencing challenges with their boards, however, they often hesitate to get formal training in this area because they don’t want to waste time learning things they already know or getting general information that doesn’t apply to their unique situation. Our Advanced Governance Training for Senior Leaders is designed to address these challenges.
Learn more...Governance Foundations for Specialized Staff
This training program provides participants with an overview of good governance practices, an understanding of how to participate effectively in committees and task forces, and a detailed overview of the particularities of how their organization’s bylaws and terms of reference might impact their work with the Board.
Learn more...Small and Micro-Business Cloud/SaaS Solution & Technology Training
Businesses evolve over time as a byproduct of the challenges they face and how they solve them. Due to lack of technical competence and confidence, many micro-businesses languish and, ultimately, become business failure statistics because they can’t figure out how to make the leap from solopreneur to having a team and still stay profitable. In this training program, participants will gain the technical skills and knowledge for selecting, comparing testing, piloting, customizing and scaling the cloud-based and SaaS solutions they need to solve immediate business challenges and scale their business for long-term growth and sustainability.
Learn more...Productivity Foundations for Owners & Entrepreneurs
The recent need for many business to shift to remote or hybrid work models has exposed the fact that many leaders lack an understanding of these productivity foundations and that their organizations lack the key systems, structures and processes that support productivity. This program provides a big picture overview of fundamental productivity skills, knowledge, tools, and mindsets that support teams to thrive no matter where they are working from.
Learn more...Leading a Thriving Team in a Remote Work World
Culture, Leadership & Management, Performance Management, Productivity, Remote/Virtual Work, Strategic Planning, Work Life BalanceThe forced shift to remote work presents an opportunity for organizations to examine and rebuild their foundations for driving performance, engagement and results in ways that support all stakeholders to reach new levels of thriving. This program provides a big picture overview of fundamental skills, knowledge, tools, and mindsets that support teams to thrive no matter where they are working from.
Learn more...Thriving Together While Working Apart
Employees are needing to adapt rapidly to working from home, while also implementing huge shifts in the core business models and processes of the organizations they work for. This can feel overwhelming. It may not seem like it, but there’s a bright side. The forced shift to remote work presents an opportunity for organizations to examine and rebuild their foundations for driving performance, engagement and results in ways that support all stakeholders to reach new levels of thriving.
Learn more...Leading and Managing Change
Change, Culture, Employee Engagement, Leadership & Management, Performance Management, Strategic Planning, TeamworkMost successful leaders feel confident in their strategic planning, project management and performance management abilities, but experience frustration when it comes to realizing the full potential of planned change initiatives in their organizations. This isn’t just because they have high expectations. Research shows that 50-70% of change initiatives fall short of achieving the outcomes identified at the beginning of the change effort. So why do so many brilliant leaders so often experience such a lack of success in managing change? It’s because they rely on their strengths of managing the task-oriented side of strategy, projects and performance and underestimate the importance of the much messier, more emotional and less rational side of change – the people side. This program equips participants with the fundamental skills and knowledge they need to lead and manage both planned and unexpected change. Regardless of whether they have been instrumental in instigating the change or are themselves struggling to buy into the required changes even as they are expecting to manage others to implement the change, participants will gain perspective on the human side of change that will move both them and their team in the direction the organization needs.
Learn more...Managing Change for Small Businesses
Change, Communication, Culture, Customer Service, Employee Engagement, Leadership & Management, Performance Management, Productivity, Strategic Planning, TeamworkMost small business owners struggle to successfully implement and sustain change in themselves, their team and their business overall. Research shows that 50-70% of change initiatives fall short of achieving the outcomes identified at the beginning of the change effort. Why? Because they focus on trying to manage concrete projects and tasks and underestimate the importance of managing the much messier, more emotional and less rational side of change – the people side. This program equips participants with the fundamental skills and knowledge they need to lead and manage both planned and unexpected change. Regardless of whether they have initiated the business change themselves or have had change forced upon them by external forces, participants will gain valuable skills, knowledge and perspective on the human side of change that will help them more confidently move their team in the direction they want their business to go.
Learn more...21st Century Leadership: Growing Culture, Engagement, Resilience and Impact in the New World of Work
Career Development, Change, Coaching, Communication, Culture, Employee Engagement, Leadership & Management, Performance Management, Strategic Planning, Talent Management, TeamworkThe new world of work requires a new type of leadership. In a volatile, uncertain, complex and ambiguous (VUCA) world, traditional models of hierarchical leadership no longer work. For organizations to survive and thrive in the 21st century and beyond, leaders must adopt a new approach. They must become experts in cultivating leaders at every level. While many leaders understand the need to shift their leadership mindset and approach, they find it difficult to understand where to begin. This program provides leaders with an overview of the new science and realities driving leadership effectiveness and supports them to take immediate action to apply their insights to improve the performance, fulfillment and impact of themselves, their team and their business.
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