Advanced Communication Tools for Leaders

Good communication skills are the foundation of success in every role, no matter what your business may be. Wherever there are business challenges there are communication challenges that, if not at the root of the issue, are at least getting in the way of finding solutions.  This training provides managers, entrepreneurs and individual employees with an understanding of both basic and advanced tools for improving their ability to communicate with and get results from their teams. Upon completion, participants will be able to communicate more effectively with colleagues and customers and have a strong communication foundation upon which to address challenges and achieve better results for their organization.

Instructional Objectives:

This training program provides participants with skills and knowledge to improve their communication with team members at work. The following topics will be covered:
  • How communication impacts performance, stress, satisfaction, and your ability to get results at work;
  • The characteristics of effective communication;
  • The barriers to effective communication;
  • Perceptual filters and their impact on effective communication;
  • Personality styles and their impact on effective communication;
  • Key tools and techniques for effective communication (paraphrasing, checking perceptions, active listening);
  • Understanding your listening style and how to adapt it;
  • What feedback is, what it isn’t;
  • Assess how open you are to receiving feedback (quiz);
  • Barriers to giving effective feedback;
  • Sources of resistance to feedback and how to address them;
  • The TASKING model of effective feedback;
  • The three elements of effective recognition;
  • The importance of adapting recognition to suit individual values and personality style;
  • Asking for feedback from your team/colleagues;
  • Practice your skills: give and receive feedback to team members;
  • Communication and effective delegation;
  • Why delegation fails;
  • Common delegation fears that impede results;
  • Effective skills, tools and systems for delegation (communication is not enough);
  • What coaching is and why it works;
  • Research on the effectiveness of coaching on performance, productivity and profitability;
  • The Strategic Coaching framework;
  • Do’s and don’ts of a coach approach;
  • Coaching for different purposes (according to the performance level of the employee); and
  • Creating a 90 Day Action Plan to improve your communication at work.

Measurable Learning Outcomes:

By the end of the program, participants will:
  • Develop confidence in applying the foundations of effective communication (active listening, curiosity, and perception checking) to avoid miscommunication and ensure messages are clearly received;
  • Become more aware of their own communication style strengths and weaknesses;
  • Understand which communication techniques to apply in various real situations they face in their workplace; and
  • Understand the characteristics of effective communication, the barriers to communication and how perceptual filters and personal styles impact communication;
  • Understand how different personality styles impact communication and be able to adapt their communication style to suit the target of their communication;
  • Understand how to use communication to build relationships, increase trust, and improve performance.
  • Be able to effectively use techniques for giving constructive feedback;
  • Be more aware of their personal barriers to receiving feedback and how to overcome them;
  • Know how to adapt recognition to suit individual style and values;
  • Have tools for tracking and following up on feedback;
  • Have a written action plan for giving and receiving feedback in place;
  • Have a system for effectively delegating tasks and projects to any team member;
  • Be able to avoid common pitfalls of delegation;
  • Create a clear action plan for improving their delegation to team members;
  • Be able to use a simple framework for coaching their employees to peak performance and productivity;
  • Know how to use coaching, feedback, and other techniques to manage performance and engagement more effectively;
  • Be aware of the personal triggers that can flip them out of coaching mode and know how to get back on track; and
  • Know when to use coaching and when to use other performance management techniques.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 48 Hours, 36 Hours

Format: Entrepreneur Training, Group Training