Work transformed.™
Research shows that a manager’s ability to effectively coach their employees on an ongoing basis has a significant positive impact on the bottom line. Coaching increases employee engagement and productivity, reduces stress, and increases business results. Our Strategic Coaching programs provide leaders, managers, and entrepreneurs in businesses of all sizes with the skills and knowledge to coach their team members to peak performance. You will discover why coaching improves business results, build the core foundations of great coaching and learn several simple frameworks for both dealing with performance issues and coaching peak performers to greater levels of performance and productivity.
Instructional Objectives:
The following topics will be covered:
Module 1: Understanding the Coach Approach
- What is coaching?
- Research on the effectiveness of coaching on performance, productivity and profitability
- Why coaching works
- Coaching, mentoring and managing
- Do’s and don’ts of a coach approach
- Your experiences with coaching
- Assessing your coaching foundations
- Ethical issues in corporate coaching
Module 2: Conscious Communication as a Foundation for Effective Coaching
- Active listening foundations
- The four levels of listening
- Asking powerful questions
- Avoiding the leading questions trap
- The five P’s of conscious communication
Module 3: Coaching Models & Tools
- The GROW coaching model
- Group and team coaching models
- The CLEAR coaching model
- The STEPPA coaching model
- The OSCAR coaching model
Module 4: High Impact Feedback
- Why feedback fails
- The research on high impact feedback
- The positive inquiry approach to feedback
- The Kyosei Conscious Feedback Formula
Module 5: The Kyosei Strategic Coaching Framework
- The Kyosei Thrive Model(TM) for peak personal and business development
- The Kyosei Strategic Coaching(TM) framework
- Coaching according to the performance level of the employee
- Understanding when to train, coach, mentor and delegate
- Flipping between coaching and feedback – what to watch for and when it’s needed
Module 6: Coaching Roundtables
- As part of their final certification requirement, all participants will have the opportunity to participate in a coaching roundtable where they will be observed coaching one of their classmates and receive structured feedback from the instructor.
Note: The above modules can each be taken independently, but must be taken in order as each module is a pre-requisite for the following module.
Measurable Learning Outcomes:
By the end of the training, managers or business owners will:
- Be able to use a simple framework for coaching their employees to peak performance and productivity;
- Know how to use coaching, feedback, and other techniques to manage performance and engagement more effectively;
- Be aware of the personal triggers that can flip them out of coaching mode and know how to get back on track; and
- Have clarity on when to use coaching and when to use other performance management techniques with their team.