Strategic Coaching for Performance & Engagement

Research shows that a manager’s ability to effectively coach their employees on an ongoing basis has a significant positive impact on the bottom line. Coaching increases employee engagement and productivity, reduces stress, and increases business results. Our Strategic Coaching programs provide leaders, managers, and entrepreneurs in businesses of all sizes with the skills and knowledge to coach their team members to peak performance. You will discover why coaching improves business results, build the core foundations of great coaching and learn several simple frameworks for both dealing with performance issues and coaching peak performers to greater levels of performance and productivity.

Instructional Objectives:

The following topics will be covered:

Module 1: Understanding the Coach Approach

  • What is coaching?
  • Research on the effectiveness of coaching on performance, productivity and profitability
  • Why coaching works
  • Coaching, mentoring and managing
  • Do’s and don’ts of a coach approach
  • Your experiences with coaching
  • Assessing your coaching foundations
  • Ethical issues in corporate coaching

Module 2: Conscious Communication as a Foundation for Effective Coaching

  • Active listening foundations
  • The four levels of listening
  • Asking powerful questions
  • Avoiding the leading questions trap
  • The five P’s of conscious communication

Module 3: Coaching Models & Tools

  • The GROW coaching model
  • Group and team coaching models
  • The CLEAR coaching model
  • The STEPPA coaching model
  • The OSCAR coaching model

Module 4: High Impact Feedback

  • Why feedback fails
  • The research on high impact feedback
  • The positive inquiry approach to feedback
  • The Kyosei Conscious Feedback Formula

Module 5: The Kyosei Strategic Coaching Framework

  • The Kyosei Thrive Model(TM) for peak personal and business development
  • The Kyosei Strategic Coaching(TM) framework
  • Coaching according to the performance level of the employee
  • Understanding when to train, coach, mentor and delegate
  • Flipping between coaching and feedback – what to watch for and when it’s needed

Module 6: Coaching Roundtables

  • As part of their final certification requirement, all participants will have the opportunity to participate in a coaching roundtable where they will be observed coaching one of their classmates and receive structured feedback from the instructor.

Note: The above modules can each be taken independently, but must be taken in order as each module is a pre-requisite for the following module.

Measurable Learning Outcomes:

By the end of the training, managers or business owners will:

  • Be able to use a simple framework for coaching their employees to peak performance and productivity;
  • Know how to use coaching, feedback, and other techniques to manage performance and engagement more effectively;
  • Be aware of the personal triggers that can flip them out of coaching mode and know how to get back on track; and
  • Have clarity on when to use coaching and when to use other performance management techniques with their team.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)