Employee Performance Management Foundations

This course develops participants’ management skills and knowledge by providing them with an understanding of the different approaches to performance management and when to use each one. It will enhance the ability of participants to ensure that all team members are being challenged to improve their performance and results while continuing to consistently meet the company’s quality standards. (Note: this is an introduction to performance management and does not address specific techniques for dealing with problem performance).

Instructional Objectives:

This training program provides participants with skills and knowledge to manage individual employee performance more effectively. The following topics will be covered:
  • Peak performance – whose responsibility is it? Understanding the role of the manager in building high performance employees;
  • The Performance Management Continuum;
  • Your performance management style – Minimizer or Optimizer;
  • How to allocate your time between peak performers and poor performers;
  • Overview of the Kyosei Thrive Model framework for performance management;
  • Managing performance by competence, confidence, and motivation of each employee;
  • The four styles of performance management and when to use them;
  • Simple scripts for each style of performance management; and
  • Performance management scenarios: practice identifying performance management styles and techniques to use in common performance management scenarios.
(Note: full-day format provides more opportunity for participants to practice using their skills and knowledge and to receive feedback from the instructor. This supports learning and dramatically increases the ability of participants to use their learning effectively in the workplace.)

Measurable Learning Outcomes:

By the end of the training participants will:

  • Understand the Performance Management Continuum;
  • Understand how and why to allocate their time differently between peak performers and poor performers;
  • Be able to identify which performance management style and techniques to use depending on where their team member is performing along the continuum; and
  • Have practiced common performance management techniques in realistic scenarios and be confident in using them back in their workplace.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 4 Hours, 8 Hours

Format: Entrepreneur Training, Group Training, One-on-One Training