This course develops participants’ management skills and knowledge by providing them with an understanding of the different approaches to performance management and when to use each one. It will enhance the ability of participants to ensure that all team members are being challenged to improve their performance and results while continuing to consistently meet the company’s quality standards. (Note: this is an introduction to performance management and does not address specific techniques for dealing with problem performance).
Instructional Objectives:
This training program provides participants with skills and knowledge to manage individual employee performance more effectively. The following topics will be covered:
- Peak performance – whose responsibility is it? Understanding the role of the manager in building high performance employees;
- The Performance Management Continuum;
- Your performance management style – Minimizer or Optimizer;
- How to allocate your time between peak performers and poor performers;
- Overview of the Kyosei Thrive Model framework for performance management;
- Managing performance by competence, confidence, and motivation of each employee;
- The four styles of performance management and when to use them;
- Simple scripts for each style of performance management; and
- Performance management scenarios: practice identifying performance management styles and techniques to use in common performance management scenarios.
(Note: full-day format provides more opportunity for participants to practice using their skills and knowledge and to receive feedback from the instructor. This supports learning and dramatically increases the ability of participants to use their learning effectively in the workplace.)
Measurable Learning Outcomes:
By the end of the training participants will:
- Understand the Performance Management Continuum;
- Understand how and why to allocate their time differently between peak performers and poor performers;
- Be able to identify which performance management style and techniques to use depending on where their team member is performing along the continuum; and
- Have practiced common performance management techniques in realistic scenarios and be confident in using them back in their workplace.