People and Performance Management (Foundations, Foundations Plus, Intensive)

This Management Training program is designed to provide established entrepreneurs with an overview of best practices in people and performance management from a variety of industries. It offers both the depth and breadth of knowledge small business owners need to “level up” their own abilities to manage their team and to grow the capacity of their employees both individually and collectively.

Instructional Objectives:

The following topics will be covered:

  • Who does what? Clarifying roles, responsibilities and reporting relationships in your team;
  • Writing job descriptions that work;
  • Competencies: An essential element of effective hiring and performance management;
  • Brand and culture foundations: A road map for peak performance and customer delight;
  • Employee onboarding best practices: Getting your people off to a good start;
  • Foundations for effective communication, feedback, and recognition;
  • Dealing with conflict in the workplace;
  • The Kyosei Thrive Model framework for performance management;
  • The latest research on the links between business performance and employee motivation, well-being and engagement;
  • How career development needs drive motivation for performance enhancement;
  • The performance management continuum: How to allocate your time between peak performers and poor performers; The four styles of performance management and when to use them;
  • Progressive discipline: best practices for managing poor performers;
  • Leveraging strengths: How and why you need to manage each employee differently to optimize their performance;
  • Adapting your performance management style to different personality types;
  • Your performance management style – Minimizer or Optimizer;
  • Foundations for effective delegation;
  • Best practices in performance reviews; when and how you should be reviewing employee performance;
  • Conducting effective performance development conversations;
  • Setting effective performance goals;
  • Online performance management tools; and
  • The Strategic Coaching Framework: How to coach your employees to enhance focus, energy, engagement and performance.

Measurable Learning Outcomes:

By the end of the training, participants will:

  • Possess a broad spectrum of skills and knowledge they can use to manage the performance of employees at all stages of the performance continuum;
  • Have identified the key gaps in their performance management skills and systems and begun to addresss these gaps in themselves and their business;
  • Completed numerous assignments to apply their learning on various performance management topics with their employees;
  • Have greater confidence in their ability to grow the performance of all their employees; and
  • Set goals and create a six-month action plan for improving their performance management skills and systems after the training ends.

This program builds competencies in the following areas:

Duration & Resources:

24 Hours, 36 Hours, 72 Hours

Available as (Delivery Format):

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