People and Performance Management (Foundations, Foundations Plus, Intensive)

This Management Training program is designed to provide established entrepreneurs with an overview of best practices in people and performance management from a variety of industries. It offers both the depth and breadth of knowledge small business owners need to “level up” their own abilities to manage their team and to grow the capacity of their employees both individually and collectively.

Instructional Objectives:

The following topics will be covered:
  • Who does what? Clarifying roles, responsibilities and reporting relationships in your team;
  • Writing job descriptions that work;
  • Competencies: An essential element of effective hiring and performance management;
  • Brand and culture foundations: A road map for peak performance and customer delight;
  • Employee onboarding best practices: Getting your people off to a good start;
  • Foundations for effective communication, feedback, and recognition;
  • Dealing with conflict in the workplace;
  • The Kyosei Thrive Model framework for performance management;
  • The latest research on the links between business performance and employee motivation, well-being and engagement;
  • How career development needs drive motivation for performance enhancement;
  • The performance management continuum: How to allocate your time between peak performers and poor performers; The four styles of performance management and when to use them;
  • Progressive discipline: best practices for managing poor performers;
  • Leveraging strengths: How and why you need to manage each employee differently to optimize their performance;
  • Adapting your performance management style to different personality types;
  • Your performance management style – Minimizer or Optimizer;
  • Foundations for effective delegation;
  • Best practices in performance reviews; when and how you should be reviewing employee performance;
  • Conducting effective performance development conversations;
  • Setting effective performance goals;
  • Online performance management tools; and
  • The Strategic Coaching Framework: How to coach your employees to enhance focus, energy, engagement and performance.

Measurable Learning Outcomes:

By the end of the training, participants will:

  • Possess a broad spectrum of skills and knowledge they can use to manage the performance of employees at all stages of the performance continuum;
  • Have identified the key gaps in their performance management skills and systems and begun to addresss these gaps in themselves and their business;
  • Completed numerous assignments to apply their learning on various performance management topics with their employees;
  • Have greater confidence in their ability to grow the performance of all their employees; and
  • Set goals and create a six-month action plan for improving their performance management skills and systems after the training ends.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 24 Hours, 36 Hours, 72 Hours

Format: Entrepreneur Training, Group Training, One-on-One Training