Defining Roles & Responsibilities

Most employers use job descriptions to hire a new employee but seldom refer to them again. For this reason, all too many small and mid-size businesses have out-of-date job descriptions. This presents a significant challenge when it comes to managing the performance of your team because it means that both managers and the employees lack clarity on who is responsible for what. Businesses and employees naturally evolve over time, so job descriptions need to be reviewed and updated on a regular basis to ensure that all of your team members have clarity on their roles and responsibilities and the results they are accountable for achieving. This course provides managers and entrepreneurs with an understanding of how to write or refine job descriptions to create maximum clarity for their team members, grow peak performance, and support the achievement of business results with greater speed and ease.

Instructional Objectives:

The following topics will be covered:
  • How clearly defined roles and responsibilities make it easier to lead and manage your team;
  • The components of results-oriented job descriptions;
  • Defining reporting relationships to facilitate teamwork and eliminate power struggles;
  • When and how to update job descriptions;
  • Defining Key Performance Indicators;
  • Communicating roles, responsibilities and expectations;
  • Linking job descriptions to performance reviews;
  • Job description pitfalls to avoid;
  • Action plans and priorities for updating your team’s job descriptions.

Measurable Learning Outcomes:

By the end of the training session participants will:

  • Understand why regular updates to job descriptions are critical to sustain peak performance of their team members;
  • Be able to write results-oriented job descriptions;
  • Know how to communicate changes in roles and responsibilities effectively to their team;
  • Have a clear plan of action for regularly updating the roles, responsibilities and reporting relationships of all employees in their business.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)