Communication Foundations

Good communication skills are the foundation of success in every role, no matter what your business may be. Think about it for your business. Where there are business challenges, there are communication challenges.  This training provides managers, entrepreneurs and individual employees with an understanding of the foundations of effective communication and listening upon which all other more advanced communication skills such as giving and receiving feedback, conflict resolution, coaching, negotiation and presentations are built.  Upon completion, participants will be armed with the fundamental skills and knowledge they need to immediately communicate more effectively with colleagues and customers and a strong foundation upon which to build more advanced communication skills. This program is often combined with the High Performance Feedback program.

Instructional Objectives:

This training program provides participants with skills and knowledge to improve their communication with team members at work. The following topics will be covered:
  • How communication impacts performance, stress, satisfaction, and your ability to get results at work;
  • The characteristics of effective communication;
  • The barriers to effective communication;
  • Perceptual filters and their impact on effective communication;
  • Personality styles and their impact on effective communication;
  • Key tools and techniques for effective communication (paraphrasing, checking perceptions, active listening);
  • Understanding your listening style and how to adapt it;
  • Skills practice: Testing your knowledge and skills with application assignments in class; and
  • Creating a 30 Day Action Plan to improve your communication at work.

Measurable Learning Outcomes:

By the end of the training participants will:

  • Understand the characteristics of effective communication, the barriers to communication and how perceptual filters and personal styles impact communication;
  • Understand and be able to use effective listening techniques;
  • Understand how different personality styles impact communication and be able to adapt their communication style to suit the target of their communication; and
  • Understand how to use communication to build relationships, increase trust, and improve performance.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 4 Hours, 8 Hours

Format: Entrepreneur Training, Group Training, One-on-One Training