Peer Performance Coaching

Most managers and leaders are hard-pressed to find as much time to coach employees as they would like. Fortunately, the benefits of coaching on business performance and profits can also be achieved by empowering your team with the skills to coach each other. Providing your team with these skills means they are better equipped to solve their own challenges or, at the very least, to come to you with a better understanding of the issues they are coming up against and what they require your support on. Not only does this training provides your team with the skills to coach each other to greater performance and fulfillment at work, it helps to create a culture where everyone is empowered to take responsibility for achieving business results.

Instructional Objectives:

The following topics will be covered:
  • What is coaching?;
  • Research on the effectiveness of coaching on performance, productivity and profitability;
  • Why coaching works;
  • Peer Coaching vs Manager Performance Coaching;
  • Peer Coaching: What’s in it for you?;
  • The Strategic Coaching framework;
  • Do’s and don’t’s of a coach approach;
  • Coaching practice in common scenarios.

Measurable Learning Outcomes:

By the end of the training, participants will:

  • Be able to use a simple framework for coaching their colleagues to peak performance and productivity;
  • Know how to use coaching, feedback, and other techniques to support their work peers to manage performance and engagement more effectively;
  • Be aware of the personal triggers that can flip them out of coaching mode and know how to get back on track;
  • Have clarity on when peer coaching is appropriate and when and how to connect their colleague to an appropriate manager or other support person.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 8 Hours

Format: Group Training