High-Performance Teamwork Foundations

This course provides participants with the skills, knowledge and motivation to improve team effectiveness, thus increasing customer service and business profitability. It serves as a foundation for our other programs that enhance teamwork as it provides participants with a clear understanding of what teamwork is, the importance of teamwork for a thriving business, and the manager’s role in enhancing teamwork.

Instructional Objectives:

This training program provides participants with skills and knowledge to improve team performance. The following topics will be covered:

  • What teamwork is and what it isn’t – dispelling common teamwork misconceptions;
  • Research on how teamwork links to improved productivity, customer service, efficiency, and profitability;
  • What’s in it for you? How teamwork links to reduced stress and enhanced job satisfaction;
  • The manager’s/leader’s role in enhancing teamwork;
  • The definition of a high performance team and how it differs from a traditional work group;
  • The three elements of High Performance teams;
  • The four types of teams;
  • The stages of team development; and
  • Strategies for moving teams from one stage of development to the next.

Measurable Learning Outcomes:

By the end of the training participants will:

  • Know where their team is at in the stages of team development;
  • Understand a variety of tools and techniques to move their team to the next level of performance; and
  • Have a concrete action plan for improving their ability to work together as a team to enhance customer service, employee performance and satisfaction, and business profitability.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:


Format: Entrepreneur Training, Group Training