Team Lead Foundations: Managing Your Peers

As businesses grow, it is natural to move high performing employees into a team leadership role. Unfortunately, this move can prove problematic. Employees who are good at doing their own job, don’t always have the skills they need to help manage the performance of others. The additional level of responsibility can distract them from maintaining previously high performance in their original role. Resentment can build from peers who aren’t open to being managed by someone whom they see as being at the same level as they are. In short, moving an employee to a team leadership or mentoring role can turn into a minefield of problems! This program provides newly minted team leaders with the skills they need to confidently manage their peers in a way that fosters creativity, collaboration and camaraderie rather than resistance and resentment.

Instructional Objectives:

The following topics will be covered:
  • The definitions of leadership and management and the difference between them;
  • Using the brand and culture foundations of the business to inform your actions and decisions;
  • The Servant Leadership model and how it informs the role of Team Lead;
  • The Performance Management Continuum and how to allocate their time between peak performers and poor performers;
  • Progressive discipline procedures and their role in addressing performance issues;
  • Foundations of effective listening and communication;
  • Personality styles and their impact on effecitve communication;
  • Giving and receiving feedback effectively;
  • Sources of resistance to feedback and how to address them;
  • The TASKING model of effective feedback;
  • The three elements of effective recognition;
  • The importance of adapting recognition to suit individual values and personality style;
  • Asking for feedback from your team/colleagues;
  • Tips and tools for effective delegation;
  • Trust as a foundation for effectiveness in their role;
  • The four key elements for building trust;
  • Conducting effective team meetings;
  • Managing their time, energy and priorities in their new role;
  • Identifying their “prime time” for different tasks;
  • Daily, weekly, and monthly planning processes to improve focus and efficiency; and
  • Creating a 90-day action plan to improve your own performance in your new role.

Measurable Learning Outcomes:

By the end of the training, participants will:

  • Have clarity on the scope of their new role and responsibilities as a Team Lead;
  • Gain skill and confidence in core communication techniques for giving and receiving feedback, delegating, recognizing, and monitoring and managing the performance of their peers;
  • Have practiced a variety of techniques for supporting and optimizing the performance of their teammates;
  • Understand the Performance Management Continuum and how their role supports their manager or the business owner to address performance issues or improve performance in their work unit;
  • Be aware of how their words and actions can impact trust levels in their team and have identified key behaviours they need to shift to garner trust in their new role;
  • Be able to conduct effective team meetings for a variety of purposes;
  • Understand and be able to apply concrete techniques to effectively manage their time, energy and priorities in their new role; and
  • Create a 90-day action plan to address their weaknesses and build on their strengths in their new role.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 32 Hours

Format: Group Training