Resolving Conflict in the Workplace

You can’t avoid conflict in the workplace, but how you deal with it determines whether you create a team that is high performing or highly dysfunctional. This half or full day training program teaches managers, entrepreneurs, or individual employees how to effectively address conflict in the workplace. It is suitable for leaders, managers, small business owners and employees at any level of the organization. Participants will walk away with the skills and knowledge to understand the sources of conflict, shift out of frustration, and foster higher levels of creativity, collaboration, energy and focus in your team. (Note: The full-day format is recommended to allow participants more time to practice the skills they will learn and receive feedback on fine-tuning their approach prior to having to apply their learning directly in the workplace.)

Instructional Objectives:

This training session provides managers, entrepreneurs, and employees at all levels with the skills they need to constructively deal with conflict in their workplace in a way that strengthens business performance. The following topics will be covered:
  • What is conflict?;
  • Common causes of conflict in the workplace;
  • Why conflict is essential for peak team and business performance;
  • The two main types of conflict;
  • Conflict resolution styles and how they impact productivity;
  • Communication frameworks for constructively dealing with conflict.

Measurable Learning Outcomes:

By the end of the training, participants will:

  • Understand why dealing with conflict rather than avoiding it is essential for business productivity, innovation, customer service, and building a thriving corporate culture;
  • Understand their own conflict resolution style and how to adapt to the conflict resolution styles of colleagues to achieve better results;
  • Be able to use a variety of communication techniques for shifting from conflict into productive collaboration;
  • Know how to avoid compromise and foster creativity to identify solutions where everyone wins.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 4 Hours, 8 Hours

Format: Entrepreneur Training, Group Training