High-Performance Feedback

This course provides leaders, managers, and business owners with the skills and knowledge they need to enhance team member performance and productivity by providing more effective feedback and recognition. This skill is an essential element of improving and sustaining quality, teamwork, customer service, and business profitability. It is also a critical element in retaining top performing employees. If you or your managers have ever struggled with how and when to give feedback to improve employee performance, this training will give you the skills and confidence you are seeking.

Instructional Objectives:

This training program provides participants with skills and knowledge to improve team performance. The following topics will be covered:
  • What feedback is, what it isn’t;
  • Assess how open you are to receiving feedback (quiz);
  • Barriers to giving effective feedback;
  • Sources of resistance to feedback and how to address them;
  • The TASKING model of effective feedback;
  • The three elements of effective recognition;
  • The importance of adapting recognition to suit individual values and personality style;
  • Asking for feedback from your team/colleagues;
  • Practice your skills: give and receive feedback to team members;
  • Action planning: Setting goals for giving feedback to team members and asking for feedback in the next 30 days. Filling out feedback planning form for each person they plan to give feedback to.

Measurable Learning Outcomes:

By the end of the training participants will:
  • Be able to effectively use techniques for giving constructive feedback;
  • Be more aware of their personal barriers to receiving feedback and how to overcome them;
  • Know how to adapt recognition to suit individual style and values;
  • Have tools for tracking and following up on feedback; and
  • Have a written action plan for giving and receiving feedback in the next 30 days.

Assessement Methods:

Our instructors are continuously assessing the student’s comprehension and ability to apply their learning through assignments, case studies, and interactive classroom activities that check for understanding. This is crucial in today’s fast-paced business environment as each new skill participants not only learn, but are able to apply in the workplace will have a huge positive impact on the business’s ability to thrive. Unlike structured public courses at colleges and universities that provide more general knowledge and must follow a rigid timeline, our on-site group training format allows our instructors to take the time to ensure that participants are able to take the skills and knowledge they gain in class and apply it to their unique situation to get the results they want in their work and business. We assess the student’s learning and progress using the following methods:

  • Application assignments for in between each training session to apply what was learned in their role in the business. (These assignments are sent in to the instructor in between each session so that the instructor can review them and provide further feedback if the student has not completed the assignment correctly.)
  • Interactive exercises, questions and discussion during the training sessions to ensure that the student understands how to apply the concepts in their role and/or business.
  • Student self-evaluation of their learning at the beginning and end of the program. (This is a brief 5 minute paper survey that the student takes at the beginning and end of each module to provide them with a measure of the knowledge they have gained from the training).
  • (Note: Our instructors are always available via phone and e-mail in-between training sessions should students need assistance with their assignments. This ensures that students are able to complete assignments and be fully prepared to build on their learning in the next session.)

This program builds competencies in the following areas:

Duration: 4 Hours, 8 Hours

Format: Entrepreneur Training, Group Training, One-on-One Training