Training Area: Leadership & Culture
Creating Customer Delight
Research shows that customer satisfaction is no longer enough – unless your team is consistently delighting your customers, they will be vulnerable to being seduced away by your competition. Based on best practices from companies that lead the way in service excellence, this training provides all the tools and knowledge your team needs to delight customers in big and small ways.
Learn more...Purpose-Driven Brand & Culture Foundations (for Leaders)
When it comes to building a purpose-driven business that thrives long term, you need to do more than just tell a great story, you need to live one. This training provides the skills and knowledge businesses need to build a brand and culture that stands out in the market, making it easier to attract and keep the customers and employees you need to make more money and have more impact.
Learn more...High-Performance Teamwork Foundations
This course provides participants with the skills, knowledge and motivation to improve team effectiveness, thus increasing customer service and business profitability. It serves as a foundation for our other programs that enhance teamwork as it provides participants with a clear understanding of what teamwork is, the importance of teamwork for a thriving business, and the manager’s role in enhancing teamwork.
Learn more...High-Performance Feedback
This course provides leaders, managers, and business owners with the skills and knowledge they need to enhance team member performance and productivity by providing more effective feedback and recognition.
Learn more...Communication Foundations
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Work & WellbeingThis training provides managers, entrepreneurs and individual employees with an understanding of the foundations of effective communication upon which all more advanced communication skills such as giving and receiving feedback, conflict resolution, coaching, negotiation and presentations are built.
Learn more...Fulfilled: Taking Charge of Your Own Engagement at Work (for Individuals & Teams)
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Work & WellbeingEmployees at any level of the organization will learn how to take charge of their own engagement and, more importantly, why it matters for both themselves and the business.
Learn more...Leading Engagement in Your Team
This highly interactive training provides leaders and managers with a solid understanding of what employee engagement is, why it matters for both immediate and long-term business success and profitability, and how to positively impact engagement in their team.
Learn more...Business, Brand & Culture Foundations
Great companies are founded on passion. While leaders and business owners often possess this passion in abundance, it can be a challenge to translate their passions into a strong brand and culture that will stand the test of time as they grow.
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