Training Format: Live Virtual (Zoom-based) Training
Systematizing Satisfaction
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Systems & ProductivityEvery business owner knows that systems are critical to business success, but when it comes to consistently satisfying customers, it is sometimes difficult to pinpoint exactly where things are going wrong. This training session provides participants with a framework for understanding customer satisfaction, identifying the barriers that are derailing it, and building systems to support high levels of customer satisfaction over the long term.
Learn more...Personal Foundations for Customer Delight
This training session helps participants to tap into the most essential element of sustaining high levels of customer service — their own intrinsic motivation. Participants will learn a variety of techniques to make great service a natural part of their own fulfillment at work.
Learn more...Meetings that Matter
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Work & WellbeingManagers use meetings as a way to keep their team informed, problem solve, and plan but few use them as effectively as they could. How do we know? Wasting time in useless meetings is one of the top reasons employees give for not being as productive as they would like to be at work. This training provides participants with an understanding of how to run meetings that enhance, rather than detract from, employee performance and productivity.
Learn more...Resolving Conflict in the Workplace
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Work & WellbeingYou can’t avoid conflict in the workplace, but how you deal with it determines whether you create a team that is high performing or highly dysfunctional. This half or full day training program teaches managers, entrepreneurs, or individual employees how to effectively address conflict in the workplace.
Learn more...Career Development Coaching Foundations
This training program has a positive impact on employee engagement, performance and retention by teaching managers a simple career development coaching framework they can use to empower employees to grow their careers within the company in ways that enhance both their performance and fulfillment at work.
Learn more...Creating a High Trust Workplace
Live In-Person Training, Live Virtual (Zoom-based) Training in Leadership & Culture, Work & WellbeingWhether your team is large or small, workplaces that have high trust foster high performance and productivity. This training helps teams understand how to increase both trust and performance in their workplace.
Learn more...Peer Performance Coaching
Managers and leaders are often hard-pressed to find as much time to coach employees as they would like. Fortunately, the benefits of coaching on business performance and profits can also be achieved by empowering your team with the skills to coach each other. This training provides your team with the skills to coach each other to greater performance and fulfillment at work.
Learn more...Strategic Coaching for Performance & Engagement
Coaching is proven to improve productivity, enhance innovation, reduce turnover, increase employee engagement and grow bottom line profits. This introductory training provides leaders, managers and entrepreneurs with the skills and knowledge they need to coach their team members to peak performance.
Learn more...Creating Customer Delight
Research shows that customer satisfaction is no longer enough – unless your team is consistently delighting your customers, they will be vulnerable to being seduced away by your competition. Based on best practices from companies that lead the way in service excellence, this training provides all the tools and knowledge your team needs to delight customers in big and small ways.
Learn more...Planning & Organizing Your Work
This training provides leaders, managers, entrepreneurs and employees at any level with the necessary skills and knowledge to effectively plan and organize projects, tasks, and space to optimize productivity.
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